Please read these Terms carefully before using the Lotu Education platform. By creating an account or continuing to use the Services you agree to be bound by them.
Version 1.0 (draft) · Last updated: 12 May 20261.1 These Terms and Conditions ("Terms") govern your access to and use of the Lotu Education website at lotueducation.com and the Lotu Education teacher tools platform (together, the "Services").
1.2 Please read these Terms carefully before using the Services. By creating an account, accessing the Services as a guest, or continuing to use the Services after we have notified you of any change to these Terms, you agree to be bound by them.
1.3 If you are accessing the Services on behalf of a school, multi-academy trust, local authority, or other organisation ("Organisation"), you confirm that you have authority to bind that Organisation to these Terms. In that case, references to "you" in these Terms include your Organisation, and your Organisation is jointly responsible with you for compliance.
1.4 If you do not agree to these Terms, you must not use the Services.
1.5 These Terms are supplemented by our Privacy Policy, which explains how we collect, use, and protect personal data. Where the Services involve the processing of personal data on your behalf (including pupil data), a separate Data Processing Addendum ("DPA") will apply and must be agreed before any such data is uploaded to the Services.
2.1 The Services are operated by Lotu Education Ltd, a company registered in England and Wales (company number 16837074), whose registered office is at Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, Merseyside, L1 0AH ("Lotu", "we", "us", "our").
2.2 To contact us: privacy@lotueducation.com
3.1 You must be at least 18 years old to create an account or use the Services.
3.2 The Services are intended for use by professional educators, school staff, and education professionals. They are not intended for use by pupils, students, or children.
3.3 If you are subscribing to a School or Enterprise plan on behalf of an Organisation, you confirm that:
3.4 The Services are available in the United Kingdom. Access from other jurisdictions is not prohibited but no representation is made that the Services comply with the laws of any jurisdiction other than England and Wales.
4.1 To access most features of the Services, you must create an account by signing in through our identity provider. You agree to provide accurate and complete information at the time of registration and to keep it up to date.
4.2 Your account is personal to you. You must not share your login credentials with any other person. You are responsible for all activity that takes place under your account.
4.3 If you suspect that your account has been accessed without authorisation, you must notify us promptly at privacy@lotueducation.com.
4.4 We reserve the right to suspend or terminate accounts where we reasonably believe that credentials have been compromised or shared in breach of these Terms.
4.5 Certain features of the Services may be accessible without creating an account ("guest access"). Guest access is identified by a session cookie placed in your browser. Guests may use the generation pipeline and view preview outputs, but are not able to download or export any generated content.
4.6 If a guest user subsequently creates an account, artefacts generated during the guest session may be transferred to the new account. We do not guarantee that guest artefacts will be retained indefinitely; they may be deleted if the session expires or the account is not created within a reasonable period.
4.7 Guest sessions are subject to the same acceptable use restrictions set out in these Terms.
5.1 Where you purchase a School or Enterprise subscription, the subscription provides access for the number of teacher seats specified in your chosen plan. You are responsible for ensuring that the number of active users does not exceed the licensed seat count.
5.2 The account holder or designated school administrator is responsible for managing user access within the Organisation, including adding and removing teacher accounts, and for ensuring that only authorised personnel have access.
5.3 At the date of these Terms, a dedicated organisation-admin provisioning interface is not yet available for all plan tiers. Where administrative features are limited, you should manage access by contacting us at privacy@lotueducation.com. We will develop administrative tooling over time and update these Terms accordingly.
5.4 School and Enterprise customers who intend to upload personal data (including pupil work, student responses, or any content from which an individual could be identified) must enter into a Data Processing Addendum with us before doing so. Please contact us at privacy@lotueducation.com to obtain a DPA.
5.5 You acknowledge that you, and not Lotu, are the data controller in relation to any personal data you upload to the Services, and that Lotu processes that data only on your instructions as a data processor. See clause 18 (Data protection and privacy) for further detail.
6.1 The Services are offered on the following plans, as further described on our pricing page:
6.2 Prices are quoted inclusive of VAT where applicable. We will confirm the VAT treatment applicable to your account at checkout.
6.3 These Terms are currently in a pilot phase. Prices, plan features, and usage limits shown are pilot pricing and may change after evaluation. We will give you at least 30 days' written notice of any price change affecting your active subscription.
6.4 Payment for paid subscriptions is processed by Stripe. By subscribing, you authorise Stripe to charge your payment method on the billing cycle applicable to your plan. You must keep your payment details up to date.
6.5 All fees are payable in advance. Access to paid features may be suspended if payment fails.
6.6 If a payment fails, we will notify you and may retry the charge. If payment is not received within 24 hours of the due date, we may downgrade your account to the Standard (free) plan or suspend access pending resolution.
6.7 Monthly subscriptions renew automatically on the same day each month. Annual subscriptions (coming soon) will renew automatically on the same day each year. We will send a reminder notice at least 14 days before renewal of an annual subscription once available.
6.8 You may cancel your subscription at any time via the billing portal accessible from your account settings, or by contacting us at privacy@lotueducation.com. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of that period.
6.9 We do not offer pro-rata refunds for cancellations mid-period unless required by applicable law. If you cancel an annual subscription, you will continue to have access until the end of the annual period already paid for.
6.10 We reserve the right to modify, suspend, or discontinue any plan or pricing tier on not less than 30 days' written notice to affected subscribers. Where we discontinue a paid plan, we will offer a reasonable alternative or a pro-rata refund for any unexpired period.
6.11 Each plan has a usage allowance for creating resources. Standard (free) allowances reset weekly at Sunday 12pm Europe/London; paid plan allowances reset as described on our pricing page and in your account dashboard. Usage is counted when a resource is created, not when it is downloaded.
6.12 Unused allowances do not roll over to the following period.
6.13 We may in our discretion apply fair-use controls or temporarily throttle usage where we reasonably believe the Services are being used in a manner inconsistent with normal educational use.
7.1 The Services are currently offered as a pilot programme. Certain features are in active development and may be modified, restricted, or removed without prior notice during the pilot period.
7.2 We may offer free trials or pilot access at our discretion. Unless otherwise agreed, free trials are available only once per user or Organisation. We reserve the right to end a free trial at any time on reasonable notice.
7.3 Where specific features are labelled as "beta", "preview", "pilot", "coming soon", "roadmap", or similar:
7.4 Features described as "roadmap" (for example, single sign-on / SSO and certain enterprise admin capabilities noted on our pricing page) are not currently available and are subject to development. No representation is made as to when, or whether, such features will be delivered.
8.1 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your own lawful internal educational purposes.
8.2 The Services are designed to support teachers and school staff in classroom preparation, marking support, and the generation of educational materials. They are not intended for any other purpose.
8.3 You may:
8.4 The licence granted under this clause does not include any right to resell, sublicense, redistribute, or commercialise the Services or any generated outputs.
9.1 You must not use the Services:
9.2 You acknowledge that AI-generated content (including worksheets, mark schemes, marking outputs, and feedback drafts) must be reviewed and edited by a qualified teacher before use. You must not use AI-generated content as the sole basis for any consequential decision without applying appropriate professional judgment. See clause 11 for further detail.
9.3 Where the Services include image sourcing functionality (for example, images sourced via web search or third-party image libraries for inclusion in presentations), you are responsible for verifying that your intended use of those images complies with the terms of the applicable third-party licence before republishing or distributing them. We do not warrant the copyright status of images sourced from third-party providers. See clause 12 for further detail.
9.4 Breach of this clause 9 may result in immediate suspension or termination of your account. We reserve the right to refer serious or repeated breaches to the relevant authorities.
10.1 You retain all intellectual property rights in materials that you upload to the Services ("User Content"), subject to any rights of third parties in that material.
10.2 By uploading User Content, you grant Lotu a limited, non-exclusive, worldwide licence to process, store, copy, and transmit that User Content solely to the extent necessary to provide the Services to you. We do not use your User Content to train AI models, develop our own models, or for any purpose beyond providing the Services unless you have given separate written consent.
10.3 You warrant that: (a) you have the right to upload the User Content and to grant the licence in clause 10.2; (b) the User Content does not infringe the rights of any third party; and (c) the User Content does not contain any unlawful material.
10.4 You may upload pupil or student work (such as written responses, completed worksheets, or other classroom documents) for the purposes of auto-marking and feedback generation. Where you do so:
10.5 Uploaded files are transmitted for processing and then removed from temporary storage. Extracted text and generation artefacts are stored in our cloud infrastructure for the duration of your account or as otherwise set out in our Privacy Policy.
10.6 Usage and event data is retained for up to 12 months. We will set out our full data retention schedule in our Privacy Policy.
10.7 If you wish to delete your account or request deletion of your data, please contact us at privacy@lotueducation.com.
10.8 On termination of your account or subscription, we will retain your data for 14 days before deletion, to allow you to export any content you require. After that period, data will be deleted in accordance with our Privacy Policy.
11.1 The Services use artificial intelligence, including large language models and optical character recognition ("AI Tools"), to generate educational content such as worksheets, questions, mark schemes, marked responses, misconception summaries, and feedback drafts (together, "Generated Outputs").
11.2 Generated Outputs are produced algorithmically. They may contain errors, omissions, inaccuracies, or content that is inappropriate for the specific context in which it is to be used. We make no representation that Generated Outputs are accurate, complete, appropriate, or fit for any particular educational purpose.
11.3 You must review, check, and edit every Generated Output before using it with pupils, sharing it with colleagues, or including it in any educational record. This obligation applies without exception. The platform is designed with teacher review as a mandatory step; you must not circumvent or bypass that step.
11.4 In particular, you must not use Generated Outputs as the sole basis for:
11.5 You are professionally responsible for the use of Generated Outputs in your classroom and for compliance with your school's assessment, safeguarding, and quality-assurance policies. The Services are a productivity tool; they do not replace the expertise, judgment, or professional responsibilities of qualified teachers.
11.6 Nothing in the Services, and no Generated Output, constitutes or should be relied upon as legal, medical, clinical, psychological, safeguarding, diagnostic, or regulatory advice. If you require advice on any such matter, you should consult an appropriately qualified professional.
11.7 We shall not be liable for any loss, damage, harm, or adverse consequence arising from your use of, or reliance on, any Generated Output without applying the professional review and judgment required by this clause.
12.1 The Services, including all software, source code, databases, interfaces, design, text, graphics, and documentation, are owned by or licensed to Lotu and are protected by intellectual property laws. Nothing in these Terms transfers any ownership of platform IP to you.
12.2 As set out in clause 10.1, you retain ownership of User Content you upload to the Services.
12.3 The legal copyright position of AI-generated works is unsettled in the United Kingdom. To the extent that copyright or any other intellectual property right subsists in any Generated Output produced by the Services using your User Content and your inputs, Lotu assigns to you any such rights that it may hold in that Generated Output for your personal, non-commercial educational use. This assignment does not extend to any element of a Generated Output that derives from Lotu's own proprietary content, templates, or prompts, in which Lotu retains all rights.
12.4 You acknowledge that Generated Outputs are produced algorithmically and that Lotu does not guarantee that they are original, unique, or free from similarity to outputs generated for other users.
12.5 You must not represent Generated Outputs as entirely your own original work in any context where originality is material (for example, submitting AI-generated content as original academic work), and you must comply with any policies of your school or institution regarding the use of AI-generated content.
12.6 Where the presentation generation feature sources images from third-party providers (including via web search and third-party illustration APIs), those images are subject to the intellectual property rights of their respective owners. We licence access to such images only to the extent permitted by the relevant third-party's terms of service. You are responsible for verifying that your intended use of such images (including their inclusion in materials distributed to pupils or parents) is permitted under the applicable licence. We do not warrant that such images are free for any particular use.
12.7 If you provide us with feedback, suggestions, or ideas about the Services, you grant us a perpetual, royalty-free licence to use that feedback without obligation to you.
13.1 The Services incorporate and depend on third-party services and APIs. In particular:
13.2 We are not responsible for the performance, availability, or content of any third-party services. If any third-party service becomes unavailable or changes its terms, we may need to modify the relevant features of the Services.
13.3 Where we disclose sub-processors in our Privacy Policy and DPA, we maintain a current list and will give advance notice of material changes.
14.1 We will use reasonable endeavours to make the Services available. However, we do not guarantee that the Services will be available at all times or without interruption. In particular:
14.2 We do not offer any service-level agreement or uptime guarantee at this time.
14.3 We may modify, add to, or remove features and functionality of the Services at any time. Where we make material changes that adversely affect your use, we will give you at least 14 days' notice where reasonably practicable.
14.4 We reserve the right to change these Terms from time to time. We will notify you of material changes by email or by a prominent notice within the Services. Continued use of the Services after the notified effective date constitutes acceptance of the revised Terms. If you do not accept a change, you may terminate your subscription in accordance with clause 6.8.
15.1 We may suspend or terminate your access to the Services immediately, and without prior notice, if:
15.2 We may also suspend your account for a temporary period while we investigate a suspected breach. We will notify you of any suspension, unless doing so would compromise an investigation or we are legally required not to.
15.3 You may terminate your account at any time by contacting us at privacy@lotueducation.com or by cancelling your subscription via the billing portal. Termination takes effect in accordance with clause 6.8.
15.4 On termination of your account:
15.5 Clauses that by their nature should survive termination will do so, including clauses 9, 10.1–10.3, 11, 12, 16, 17, and 20.
16.1 The Services are provided "as is" and "as available". To the fullest extent permitted by applicable law, we exclude all warranties, conditions, and representations, whether express, implied, or statutory, relating to the Services, including any warranty of merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted access.
16.2 We do not warrant that:
16.3 Statistical claims and testimonials appearing on our website (including figures relating to time saved or user satisfaction) are provided for illustrative purposes only. Individual results will vary. We make no guarantee that you will achieve any particular outcome from using the Services.
16.4 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded.
17.1 Subject to clause 16.4, the total aggregate liability of Lotu to you under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of:
17.2 Subject to clause 16.4, we shall not be liable to you, whether in contract, tort, or otherwise, for any:
whether or not such losses were foreseeable or we had been advised of their possibility.
17.3 We shall not be liable for any failure or delay in performing our obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including failures of third-party services (including AI providers, cloud infrastructure, or payment processors), internet outages, or force majeure events.
17.4 Nothing in this clause 17 limits your liability to us for breach of these Terms.
18.1 Each party will comply with its obligations under the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and any other applicable data protection legislation.
18.2 Our Privacy Policy explains how we collect and use personal data relating to you as a registered user of the Services (such as your name, email address, account data, usage data, and billing information). Please read it carefully.
18.3 Where you upload personal data to the Services — including any content from which a living individual (such as a pupil or student) could be identified — you are the data controller of that personal data, and Lotu processes it only as your data processor, acting on your instructions.
18.4 Before uploading any personal data relating to pupils or students, you must:
18.5 The Services are designed to function without requiring full pupil names. We encourage users to work with anonymised or pseudonymised data wherever possible.
18.6 We maintain appropriate technical and organisational security measures to protect data processed via the Services. Details of our security practices are set out in our Privacy Policy and, for School and Enterprise customers, in the information governance summary available on request.
18.7 In the event of a personal data breach affecting data we process on your behalf, we will notify you without undue delay in accordance with UK GDPR Article 33 requirements, to enable you to fulfil your own notification obligations.
19.1 Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Services that is designated as confidential or that a reasonable person would understand to be confidential given the context ("Confidential Information").
19.2 Neither party shall use the other party's Confidential Information except for the purpose of performing its obligations or exercising its rights under these Terms, nor shall it disclose the other party's Confidential Information to any third party without the disclosing party's prior written consent, except:
19.3 The obligations in this clause do not apply to information that: (a) is or becomes publicly known other than through breach of this clause; (b) was already known to the recipient before disclosure; or (c) is independently developed by the recipient without use of the Confidential Information.
19.4 We may reference your Organisation's name and the fact that you use the Services in our marketing materials unless you ask us not to in writing.
20.1 Entire agreement: These Terms, together with the Privacy Policy and any applicable DPA or Order Form, constitute the entire agreement between you and Lotu relating to the Services and supersede all prior agreements, representations, and understandings.
20.2 Waiver: No failure or delay by either party to exercise any right or remedy shall constitute a waiver of that or any other right or remedy.
20.3 Severance: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
20.4 Assignment: You may not assign, transfer, or sub-licence your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any affiliate, successor entity, or acquirer of the business relating to the Services, with notice to you.
20.5 Third-party rights: These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999.
20.6 Notices: Notices under these Terms shall be in writing. Notices to us should be sent to privacy@lotueducation.com. We will send notices to you at the email address associated with your account. Notices are effective when sent, unless otherwise stated.
20.7 Force majeure: We shall not be in breach of these Terms, or otherwise liable, for any failure or delay in performance of any obligation under these Terms caused by events beyond our reasonable control.
21.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
21.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter, except that either party may seek urgent injunctive relief in any court of competent jurisdiction.
For any questions, complaints, or notices relating to these Terms, please contact:
Lotu Education Ltd
Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, Merseyside, L1 0AH
General & data protection enquiries: privacy@lotueducation.com
Billing enquiries: marketing@lotueducation.com
School procurement & DPA requests: privacy@lotueducation.com — mark email FAO: Data Protection
Lotu Education Ltd — Terms and Conditions — Version 1.0 (draft)
Registered in England & Wales — Company No. 16837074
These Terms have not yet been reviewed by external legal counsel and are not yet published.